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Help & FAQ

Help & FAQ

How do I place an order? 

Ordering online from Hipisburry is simple! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’.  You can review the items in your Bag at any time by clicking on the ‘My Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and complete your order. 


How do I checkout? 

Once you have your desired items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or to create an account. Next, choose your preferred shipping method. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing your order details.


I’ve just placed an order. Where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at


I’m unable to place my order. What do I do? 

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at


Did you receive the order I just placed?

After you place your order on, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email or your order is not visible in your account page, please write to our Customer Care team at


Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) at with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.


How can I update my billing/shipping addresses?

Please email regarding this matter. Please note that all shipping address changes must be made within 1 hour of an order being placed by emailing our Customer Care team at Changes to your shipping address can only be made if your order has not been shipped.


Do you have a size chart?

We have a size guide for you to follow, but if you need additional information about an item, please contact our Customer Care team at


It looks like my card was charged twice. Why?

What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.

Please only click the ‘Complete Order’ button once during checkout to avoid duplicate orders being placed. 


Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to the original payment method. Unfortunately, we are not able to cancel an order after it has already been shipped.


Why is it better to create an account?

Creating an account with Hipisburry allows you to save and manage your shopping cart, create your wish list, and receive our newsletter! The Hipisburry newsletter notifies you of all of our latest arrivals, upcoming promotions and other exclusive offers. To ensure that you do not miss out on any new arrivals or special discounts, register at the bottom of our home page! 


How can I check the status of my order?

Simply sign into your account and look at your Order History and click on the order number. In doing this, you can check the status of your order.


Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk/Spam folder, as it may have been received there. If you cannot find it please email and we will send it to you. 


The tracking number for my number isn’t showing any tracking updates. Where is it? 

Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. 


What if the item I am interested in is sold out in my size?

Our items can sell out within hours and we are not always able to restock them. You can email to inquire about a specific style and we will let you know if/when we will restock it. 


Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Customer Care page for further details. 


Can I purchase your items in store? 

Hipisburry is based online only. We’ve taken the hassle out of shopping til you drop so that you can shop from the comfort of your own home! We deliver right to your door at the click of a button.


Where are your Hipisburry designed?

While we are unable to provide the name of our suppliers for privacy reasons, we can confirm that our international factories are all Fair Trade Approved and are inspected on a regular basis while our USA based suppliers are mainly based in Los Angeles, CA. 


  • How do I return an item?
 Items must be in their original condition and you will be required to ship the items back to this address: Po Box
  • You can return any item for a refund within 30 days of receiving the original order.
  • Do I have to pay anything to return my items? 
Returns at are at your own charge.
  • How will I receive my refund?
 Once the return has been approved, you will receive your refund via the same means used to make your purchase
  • When will I receive my refund?
 Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. 
Remember that payments to your credit card always depend on your bank policy.
  • What should I do if the refund amount is incorrect?
 Contact our customer service at and we will solve the problem as quickly as possible.

Please visit our "Warranties & Returns" page or email for additional information.


How to shop Hipisburry

Please follow these steps to shop Hipisburry

  • Select an item of clothing with the corresponding size & color and add it to your cart.
  • If you would like to process your order you can do so by either registering or checking-out as a guest.
  • Choose your shipping method through standard or express delivery.
  • Select a payment method: Visa, Discover, Mastercard, American Express, or Pay Pal.
  • Confirm the order.
  • You will receive an email confirming your order within 24 hours.

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